Customer Service
Healthy Skin Care Terms & Policies:
Healthy Skin Care & Natural Mineral Makeup AND Cosmetics (“Healthy Skin Care”) website is not affiliated with Monave or Legacy for Life – we merely assist in selling their products. Both Monave’s and Legacy’s products are shipped all over the world with the following exception: Legacy currently does NOT ship it’s products to Australia, New Zeland, Iran, or Mexico, therefore we can take no orders for their Legacy Skin Care Cleanser, Serum, or Moisturizer for those countries. Monave ships all their mineral products all over the world.
HOW TO ORDER FROM HEALTHY SKIN CARE:
On-line via this website only.
CONTACT INFORMATION (NOT FOR ORDERING):
By Phone: 1-800-587-9046 ext 5052
E-mail: healthyskin@frontiernet.net
We request that you please refer all information, customer service, or product inquiries in writing to us by e-mail so that we may provide you with the best information possible. We will do our best to promptly respond within 24 hours.
PAYMENT OPTIONS: 
We accept Mastercard, VISA, American Express, and Discover via secure, encrypted on-line credit card payments through PayPalPro. PayPal and PayPalPro are secure on-line payment processing services that accept credit card, debit card, bank transfer, e-check, and PayPal BalanceTransfer Payments. PayPal no longer requires that you sign up for an account with them, so it is now possible to use your Mastercard, VISA, American Express, or Discover card and pay on-line with PayPalPro (no need to set up a personal PayPal account). If, however, you would like to sign up for a personal PayPal account with them, you will be given an opportunity to do so during their payment process.
SHIPPING (domestic - U.S.):
We will do our very best to get in-stock items shipped to you within 24-48 hours of receiving payment. We will send an e-mail confirmation that payment has been received. For methods of shipping and estimated delivery times, see Monave’s and Legacy’s policies below. Orders that are “shipped” cannot be cancelled.
SHIPPING (international):
We will do our very best to get in-stock items shipped to you within 24-48 hours of receiving payment. We will send an e-mail confirmation that payment has been received.
If you want to use your Mastercard, VISA, American Express, or Discover card: please do so using PayPalPro on our site. Shipping will be calculated for you at check out, then you just give your approval and the order will be processed. Please keep in mind that the customer is responsible for any duty/Customs’ charges.
If you have a personal PayPal account: and would like to know the shipping charge prior to placing an order, please e-mail us with a list of items you would like to purchase and the destination country, and we will try to respond as soon as possible. Otherwise, when going through check-out, choose “International” as the shipping option and your order will be processed without the shipping charge included. If paying through your personal PayPal account, we will send you an invoice for the balance due, and your order will ship when we receive notice of payment on that invoice from PayPal. Please keep in mind that the customer is responsible for any duty/Customs’ charges.
For methods of shipping and estimated delivery times, see Monave’s and Legacy’s policies below.
Orders that are “shipped” cannot be cancelled.
FREE SHIPPING: Order U.S. $100 or more of Monave products from our site and get free shipping. Order U.S. $100 or more of Legacy products from our site and get free shipping. This free shipping does not apply to orders outside the Continental U.S. or Express Orders.
CUSTOMER INFORMATION, SECURITY, AND PRIVACY:
It is the customer’s responsibility to guarantee the accuracy of the information that is provided to us by them. Healthy Skin Care assumes no responsibility for packages lost or misdirected due to incorrect shipping information that has been provided to us. In such event, all costs involved are to be incurred by the customer. Please provide a current e-mail address and telephone number when checking out through our shopping cart in case we need to contact you regarding your order.
Healthy Skin Care does not share or disclose any personal information obtained from our customers. Any and all information is strictly used to facilitate orders and provide high-quality customer service. All orders are subject to verification, and any order deemed suspicious by our loss prevention department or any order containing information that cannot be verified may be cancelled at our discretion. Any instance of fraud will be reported to the appropriate authorities and prosecuted to the fullest extent of the law. For our customers’ security, our shopping cart carries a VeriSign certificate which ensures all information is encrypted, making it impossible to intercept or steal, and Healthy Skin Care is PayPal Verified.
RETURNS:
While we do our best to accurately display the colors of the products we promote on this site, consideration must be given to the fact that the colors of the images contained in this website may appear different on different monitors, and how the images appear on any individual monitor is beyond our control. See Monave’s and Legacy’s return policies below.
DAMAGED OR INCORRECT MERCHANDISE:
See Monave’s and Legacy’s policies below.
BACK-ORDERED PRODUCTS:
See Monave’s and Legacy’s policies below. Please e-mail Healthy Skin Care at healthyskin@frontiernet.net with your name and order number if your back-order does not arrive within 3 weeks. We will help you follow up.
DISCLAIMER:
Healthy Skin Care is not affiliated with Monave or Legacy – we merely assist in selling their products on-line. The manufacturers and distributors of the products offered for sale on this website are the owners of their registered copyrights and trademarks. This website is not intended to offer medical advice or assistance. If you have any questions pertaining to a medical issue, please consult your physician or dermatologist. At Healthy Skin Care we do our best to provide accurate product and pricing information, however, there may be instances where a typographical error may occur. In such an instance, we reserve the right to cancel the order and refund payment. By using this website, the customer agrees to assume all responsibility in connection with it’s use and the products contained within. The purchase of a product from this website constitutes acceptance of all terms and conditions stated herein. We reserve the right to amend or change these policies at any time.
PRIVACY STATEMENT:
For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to healthyskin@frontiernet.net or calling and telling us that you do not want to receive e-mail from our company.
TERMS-OF-USE STATEMENT:
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
MINERALS PRODUCTS:
Monave Terms & Policies
SHIPPING METHODS (domestic - U.S.):
Domestic orders are shipped via the U.S. Postal Service. Shipping time is approximately 7-10 days.
SHIPPING METHODS (international):
U.S. Postal Service “Priority” mail: International orders have the option of Priority mail, which includes tracking, but may be costly for small orders. Please be advised that Priority mail can take up to two weeks to arrive at its international destination.
U.S. Postal Service “Registered” mail: It is recommended that International Customers choose Registered mail as a shipping option. This also provides a tracking number but it is less costly than Priority mail. If an International Customer chooses not to use this Registered mail, and the package goes missing for whatever reason, the cost of a replacement shipment will be the responsibility of the customer.
BACK-ORDERED PRODUCTS:
Because our products are handmade, occasionally they will be on back order when your order is filled. If you receive your order and an item is missing, the letters B/O will be written next to the item on the invoice; this indicates the item is on Back Order. Back-Ordered products ship as soon as we receive them, with no extra shipping charges to you. We appreciate your patience.
RETURNS:
We offer reasonably-priced samples of many of our minerals products. Click here to sample our products if you wish to try them before purchasing full size. Returns of our products are limited to damaged or incorrect merchandise. If you are worried about a reaction to any skin care products, please try our samples first.
DAMAGED OR INCORRECT MERCHANDISE:
If a product is not in good condition when it arrives to you, please contact us at healthyskin@frontiernet.net with your order number and return the damaged goods directly to Monave. Monave will replace the product as well as the shipping cost incurred by you.
BRUSHES:
Kabuki and Flat Top Bronzer brushes tend to shed in the beginning. If you are still experiencing severe shedding after several weeks of use, please return the brushes to Monave directly for an exchange and we will refund your shipping costs.
SKIN CARE PRODUCTS:
Legacy - Terms & Policies
90 Day Money-Back Guarantee for New Retail Customers:
We are so convinced that you will be satisfied with Legacy’s products, that we guarantee them! As a new Retail Customer, any Legacy products that you purchase from Legacy may be returned for a full refund of the purchase price, less shipping and handling, provided that the refund is requested and is obtained within 90 days from the time of your first order is placed with Legacy for Life. To obtain a refund, please contact Healthy Skin Care at: healthyskin@frontiernet.net (give us your name and order number).
TO RECEIVE A 10% MONTHLY DISCOUNT FROM LEGACY FOR THEIR SKIN CARE PRODUCTS:
When you get your first shipment from Legacy, you will receive a packing slip in the box that has your name and a your Customer Number on it. Be sure to write down your Customer Number somewhere handy for future use.
Legacy has a program called a "Preferred Customer" program that saves customers 10% on the products they have delivered to them automatically every month. To find out more about how you can get these great products coming automatically to you every month and save 10%, just e-mail us at healthyskin@frontiernet.net with your name and Customer Number (found on the packing slip of your first shipment from Legacy) and we will send you information on how to easily sign up for this program.
DAMAGED OR INCORRECT MERCHANDISE:
If your order is damaged or incorrect, for instructions on what to do, contact Healthy Skin Care via e-mail at healthyskin@frontiernet.net and provide the order number on your order invoice.
SHIPPING (domestic - U.S.)
Legacy ships via Federal Express. Shipping time is approximately 7-10 days.
SHIPPING (international):
Legacy ships their products to every country in the world via Federal Express except: Australia, New Zeland, Iran, and Mexico. Besides the United States, Legacy is currently open for business in Canada, Hong Kong, Taiwan, and Korea so for all other countries, international shipments are at the customer's own risk (due to any potential Custom's issues). Customer is responsible for any duty/Customs' charges, and these charges vary by country.
BACK-ORDERED PRODUCTS:
Back-ordered items will appear on your order invoice as back ordered. When item(s) become available, they will be sent to you with no additional charges because payment for the item(s) plus shipping was paid up-front.
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